Return Policy – KinkyLash

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Return Policy

Return Policy

We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please contact support@kinkylash.com

Customer satisfaction has been our #1 priority at Kinkylash We stand behind every product we offer.

 

Return Period

Once the item has been delivered, the customer has 30 days to contact us if dissatisfied.

If you are not completely satisfied with your purchase, the product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.

Once product ships out to you, shipping charges are not refundable, and customers are responsible for paying the actual return shipping. Please email us for more information.  

 

Never Refuse a Delivery

All deliveries refused by customers will be subject to the same terms and conditions of our return policy. We want the best buying experience for our customers, and we ask that you please accept the package and contact our customer service center so we may address any concerns that you may have.

 

When will I receive a refund?

Refunds will only be issued to the original credit card that you use when placing your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

Please feel free to contact us if you have any other questions regarding our policies, by email 24/7 at support@kinkylash.com or our hotline 1-844-698-6815 Monday through Friday